Return & Exchange Policy

If you're not satisfied with your purchase, eligible items may be returned or exchanged within 30 days of receiving your order, subject to the conditions below.

Return & Exchange Conditions

• Items must be unused, unworn and in their original condition, without scratches, damage or other signs of wear.
• Items that have been resized, modified or otherwise altered after delivery may not be eligible for return.
• Please contact Cycolinks before returning your item so we can confirm the appropriate return or exchange instructions.
• We recommend using a tracked return service and keeping your postage receipt until your return has been completed.
• If your order included a promotional free gift and you are returning the qualifying item for a refund, the promotional gift should also be returned. If it is not returned, its retail value may be deducted from the refund where applicable.

Personalised & Non-Returnable Items

Some products cannot normally be returned simply because you have changed your mind.

Personalised, Engraved & Custom Items

Products made or personalised specifically for you — including engraved or custom-made items — cannot normally be returned or exchanged unless the item is faulty, damaged, or we made an error with your order.

Used, Worn or Altered Items

Items showing signs of wear, damage, misuse or alteration after delivery may not be eligible for a refund or exchange.

📦 How to Make a Return

Please contact us before sending your item back. This helps us identify your return correctly and process it as quickly as possible.

🔄 Exchanges

Need a different size, colour or style? Contact us and we'll help arrange an exchange where the requested alternative is available.

• Contact us with your name and order number.
• Tell us which size, colour or variant you would like instead.
• Return the original item in unused, unworn and original condition.
• Include a note inside the parcel with your name, order number and requested exchange.
• Once the return has been received and checked, we'll arrange the exchange where applicable.

💰 Refunds

Once your return has been received, we'll inspect the item and confirm that it meets the return conditions.

• Eligible refunds are issued to the original payment method.
• We aim to process approved returns within 5 business days of receiving them.
• After a refund has been processed, your bank or payment provider may require additional time before the funds appear in your account.
• Promotional gifts should be returned with the qualifying item where applicable. Otherwise, their retail value may be deducted from the refund.

🛠️ Faulty, Damaged or Incorrect Items

If your item arrives damaged, faulty, incorrectly engraved, or you receive a different item from the one you ordered, please contact us before returning anything.

What to Send Us

• Your name and order number.
• A short description of the problem.
• Clear photographs showing the issue where reasonably necessary.

We'll investigate the issue and confirm the appropriate resolution and return instructions. Where the problem is due to a Cycolinks error or a confirmed product fault, we'll arrange an appropriate solution without asking you to cover costs that should reasonably be ours.

Return Postage

For standard returns or exchanges where the correct item was supplied, the customer is responsible for the cost of returning the item to us.

We recommend using a tracked postal service and retaining your proof of postage until your return has been processed.

If the item is confirmed as faulty, damaged on arrival, incorrectly supplied or affected by another Cycolinks error, please contact us first so we can determine the appropriate return and postage arrangements.

Order Cancellations

If you need to cancel or change an order, please contact us as soon as possible. Orders can move into processing quickly, particularly personalised, engraved and custom-made products.

Personalised, Engraved & Custom Orders

Please carefully check names, spelling, dates, sizing and other customisation details before submitting your order.

Personalised, engraved and custom items may enter production shortly after the order is placed. Once production has started, cancellation may no longer be possible without covering costs already incurred.

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