Shipping & Delivery Policy
CYCOLINKS HELP & SUPPORT
Free Worldwide Shipping
Tracked delivery is included with your Cycolinks order. Find your destination below and allow for processing before dispatch.
Already Placed Your Order?
Enter your order number and the email address used at checkout to see the latest available delivery update.
Processing & Dispatch
Your order is prepared before its delivery journey begins.
STANDARD PROCESSING
1–5 business daysAllow this time before dispatch. We email your tracking details once your order has shipped; check spam or junk if you cannot find the email.
Personalised & Made-to-Order Items
Engraved, personalised, custom-made and some larger items may need additional preparation time. Check the product page for any specific processing information.
Total delivery time = processing time + transit time. The estimates below begin after dispatch.
Estimated Delivery Times
Find the transit estimate for your destination. Shipping availability is confirmed at checkout.
| Destination | After Dispatch |
|---|---|
| UK & IrelandUnited Kingdom & Ireland | 5–10business days |
| USA & CanadaUnited States & Canada | 5–10business days |
| Western EuropeFrance, Germany, Netherlands, Belgium, Austria, Switzerland & Luxembourg | 5–12business days |
| Southern EuropeSpain, Italy & Portugal | 7–14business days |
| Northern EuropeDenmark, Sweden, Norway & Finland | 6–12business days |
| Eastern EuropePoland, Czech Republic, Slovenia, Slovakia & Hungary | 7–14business days |
| Australia & New Zealand | 7–15business days |
| East & Southeast AsiaSingapore & selected Asian destinations | 3–8business days |
| Rest of WorldSouth America, Africa & other destinations | 10–20business days |
These are estimates, not guaranteed arrival dates. Customs checks, public holidays, local courier delays and remote addresses can extend delivery times.
Ordering for a birthday, trip or special event? Allow extra time for preparation and delivery. If you have a fixed deadline, contact us before ordering so we can check the available information for your product and destination.
Delivery Help
Quick answers about tracking, separate parcels and delivery problems.
My tracking has not updated. What should I do?
A tracking number can be created before the first carrier scan. Updates may also pause between countries, during customs clearance or while your parcel transfers to a local courier.
Check your latest tracking for delivery attempts, collection instructions or a local tracking number. If the parcel is beyond your destination's estimated delivery window, appears unusually delayed or tracking shows a problem, contact us with your order number so we can investigate.
Why has only part of my order arrived?
Items from the same order can sometimes be dispatched separately and arrive on different days. Check your dispatch emails and order tracking for any additional parcels.
If an item is missing and you cannot find a separate shipment, contact us with your order number and tell us which item has not arrived.
Tracking says delivered, but I cannot find my parcel
Please check:
- Your doorway, entrance, property and any safe places.
- Household members, neighbours, reception or your mail room.
- The local courier's tracking page and any delivery photograph or proof of delivery.
Still cannot locate it? Contact us with your order number and delivery postcode so we can investigate.
Can I change my delivery address?
Contact us as soon as possible with your order number and the complete correct address. We will check the order's processing and dispatch status before confirming whether a change is possible.
Changes cannot be guaranteed once processing or dispatch has progressed. At checkout, include any apartment or unit number and a phone number the courier can use if needed.
My item arrived damaged or incorrect
Contact us with your order number and a description of the problem. Clear photographs of the item and packaging, where relevant, can help us assess what happened.
Please keep the packaging while we investigate and contact us before returning anything. See our warranty information for help with product faults.
How will my order be packaged?
We use suitable protective packaging for the items being shipped. Packaging varies by product; check the product page for any included gift presentation or optional gift box.
Gift packaging is supplied where it is included with the product or selected with your order.
International Delivery & Customs
International parcels may be subject to customs checks, import duties, taxes or local handling charges. These depend on the destination country's rules and can vary by order.
Unless stated otherwise at checkout, local import charges are not included in your order total. Any applicable charges are the recipient's responsibility. Free shipping does not mean exemption from import charges.
A customs scan does not necessarily mean your parcel has a problem. If tracking shows an action is required or your delivery appears unusually delayed, contact us so we can check the available information.
More Help From Cycolinks
Need a Hand With Delivery?
If tracking and the information above have not answered your question, we are here to help. Include your order number and use your checkout email address so we can find your order quickly.
Contact Cycolinks →Prefer email? info@cycolinks.com