Shipping & Delivery

SHIPPING METHODS & DELIVERY TIME

Delivery Time= Processing Time + Shipping Time

A shipping confirmation is emailed to you as soon as your purchase has been shipped, which will allow you to track the status of your shipment. To track the order, you can visit our order tracking page ORDER TRACKING

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

Some of our pieces, such as engraved items, are handmade-to-order, so processing times can vary slightly between products. Once your order has been processed and shipped, you will receive a confirmation email with your tracking number.

Current Production Time: 1-5 business days

For an additional $2.95, you can opt for faster processing, which will shorten the time it takes for your order to reach you.

Estimated Delivery Times (once the order is processed):

Visit our FAQ Page for more information.

Note: These are estimated delivery times. Occasionally, delays may occur due to the shipping carrier or international customs processing. Some items, such as custom designs, clocks, and larger products, may take longer to arrive.

HOW WILL I KNOW IF MY ORDER HAS SHIPPED?

Once you place an order, you will receive a confirmation email. After your order has been processed and is ready to leave our distribution center, you'll receive another email with your shipping information. Please keep in mind that the shipping confirmation email does not necessarily mean that the carrier has picked up your package yet. Use the tracking features provided by the carrier to check when your package is in transit.

Please allow 24-48 hours after placing your order for its status to update.

MY TRACKING INFO SHOWS DELIVERED, BUT I HAVEN’T RECEIVED MY PACKAGE

We understand how important your order is! If your tracking shows that your items have been delivered but you haven't received them, please check around your neighborhood in case it was delivered to the wrong address. Also, speak with family, roommates, or neighbors who might have received it on your behalf. Packages may also be left with property managers or apartment offices.

While we strive to assist you, Cycolinks is not responsible for packages lost or stolen in transit. If you are still unable to locate your package, please contact the shipping carrier directly to report the issue and file a claim.

DO YOU SHIP INTERNATIONALLY?

Yes, Cycolinks proudly serves customers worldwide! We use Shopify Markets to provide local currency options for a more convenient shopping experience. Prices on our site may be displayed in your local currency depending on your location and will be updated to reflect the correct exchange rate at checkout. However, please note that conversion rates depend on your payment provider.

Shipping times vary depending on your location, as noted above. However, delivery may occasionally be delayed due to your country's customs processes. Cycolinks is not responsible for any applicable customs fees, import duties, taxes, or other charges. The customer is responsible for these charges, even if the shipment is refused upon delivery.

TAXES & DUTIES

Import taxes, duties, and customs fees may be charged once the parcel arrives in the destination country. These charges are determined by your local customs office.

The payment of these charges is the responsibility of the recipient and is not covered by Cycolinks. For details about these charges, please contact your local customs office.