Warranty & Quality Guarantee

CYCOLINKS HELP & SUPPORT

Here When Something Isn't Right

If your product has a fault, arrives damaged or is not what you ordered, we are here to help. Check your cover below, then contact us before sending anything back.

Your Warranty Cover

Cover starts on the date you receive your order.

STANDARD QUALITY GUARANTEE

30 days

From delivery

Covers manufacturing defects and product faults on our standard range, including the Classic silver-plated 10mm bracelet, unless the product page expressly states otherwise.

EXTENDED SOLID STERLING COVER

1 year

From delivery · two models only

Extended cover for manufacturing defects and product faults applies to:

Existing purchases retain the cover promised at the time of purchase. These guarantees are additional to your statutory rights; the end of a guarantee does not automatically end your rights for a faulty product.

Need Product Help?

Send your order number and a short description of the issue. Photos can help where the fault or damage needs to be seen.

Report a Problem →

What the Guarantee Covers

The same cover conditions apply to the standard and extended guarantees.

Manufacturing & Product Faults

Defects in the product or materials.
Faulty clasps, links, connectors or components.
Parts missing from the product when received.
Products that arrive broken or damaged.
Incorrect engraving or personalisation caused by Cycolinks.

Outside This Guarantee

Normal wear, scratches and cosmetic marks from use.
Normal tarnishing or finish wear.
Accidental damage, misuse or improper care.
Damage caused by alteration, modification or improper resizing.
Lost or stolen products.

Received the wrong item, size or colour? Contact us with your order details so we can check what was supplied. You will not be asked to cover costs that should reasonably be ours.

How to Report a Problem

Contact Cycolinks

Use our contact page or email info@cycolinks.com. Include your name, order number and a short description of the problem.
Help Us See the Issue

Clear photos of the item and packaging can help where relevant. We only ask for evidence where reasonably necessary; please keep the item and packaging while we investigate.
Agree the Next Step

We will review the issue and confirm an appropriate remedy, which may include a repair, replacement part, replacement, exchange or refund, depending on the fault and your applicable rights.

Please contact us before paying for return postage. A return is not always needed. If it is, we will confirm the return and postage arrangements with you.

Common Warranty Questions

Are personalised and engraved products covered?

Yes. A personalised, engraved or custom-made product is still protected if it has a genuine fault, arrives damaged or Cycolinks made a personalisation error.

Choosing the wrong size or changing your mind about correctly supplied personalisation is different from a product fault. Please check all spelling, dates and sizing before ordering.

What if I notice a fault after the guarantee period?

Contact us anyway. Your statutory rights may continue beyond our guarantee period. We will consider the issue and any rights that apply; depending on the product, a replacement part or another practical solution may also be available.

What if you need the item returned?

We will confirm the return and postage arrangements first. Do not use the address on the original shipping parcel. Our standard returns address is:

Cycolinks Returns
42 Fenby Gardens
Scarborough
North Yorkshire
England
YO12 5LB

Pack the item securely and put a note inside the parcel with your name and order number. We recommend tracked postage; keep your receipt and tracking until the issue is resolved. For an agreed exchange, also include the required size, colour or variant.

Does resizing automatically cancel my cover?

Damage caused by alteration or improper resizing is outside this guarantee. If the issue is an unrelated manufacturing fault, contact us so we can assess it. Nothing here takes away your statutory rights.

Ask us before attempting an adjustment if you are unsure how to do it safely.

Warranty or Return?

Something faulty, damaged or supplied incorrectly? Contact us for product help. Changed your mind or chosen the wrong size? Our 30-day returns and exchanges policy explains the options for eligible unused items.

More Help From Cycolinks

Returns & Exchanges →Shipping & Delivery →Bracelet Size Guide →FAQs →

Let's Get It Sorted

Tell us what happened and include your order number. Our support team will help investigate your product issue.

Contact Cycolinks →

Prefer email? info@cycolinks.com