30-Day Returns & Exchanges
30-Day Returns & Exchanges
Need another size or changed your mind? Contact us within 30 days of receiving your order to request an eligible return or exchange.
Before You Return
- Our voluntary policy covers unused, unworn items in their original condition. Resized or altered items may not qualify.
- Personalised, engraved and custom-made items cannot normally be returned for a change of mind. Faults, damage on arrival and errors caused by Cycolinks are still protected.
- Exchanges depend on the replacement size, colour or style being available.
Three Simple Steps
- Contact us first. Send your name and order number through our contact page or email info@cycolinks.com. For an exchange, include the variant you would like.
- Pack securely. Put a note inside with your name and order number, plus the replacement size, colour or variant for an exchange.
- Follow our return instructions. We recommend tracked postage to our UK returns address. Keep your receipt and tracking until the return is complete.
Return postage: You pay for a change-of-mind or size-choice return where we supplied the correct item. For faulty, damaged or incorrect items, contact us before paying for postage.
Approved refunds go to the original payment method. This summary and our voluntary 30-day policy do not limit your statutory cancellation or faulty-goods rights.